Frequently asked questions
Clear answers for learners and families.
Find out what you can use now, how age guidance works, and how to get help.
Is Maths Universe free?
Yes. The learning experience is intended to remain free and does not require a payment card.
Do I need an account to start learning?
No. Lessons, practice, games, and free tools work without registration. An account is offered later only when it adds value, such as protecting progress across devices.
Who should create a learner account?
For learners aged 4–15, a parent, legal guardian, teacher, or authorised school should create or approve connected access and manage the minimum information required.
Will one login open other JENECONK products?
That is the planned account model. Each product will still keep separate roles, records, permissions, and plan status. Paid products may ask the adult account holder to choose a plan; Maths Universe remains free.
Why does the app ask for age?
Age is used to recommend suitable topics and explanations. The selection is stored on the device; a full birth date is not requested.
Can I change the age?
Yes. Use the age button in the header to choose again.
Why are there multiple solving methods?
Different representations help learners understand, choose efficient strategies, and check answers independently.
Does it replace a teacher?
No. It supports learning and practice but does not replace professional teaching, assessment, or individual educational support.
Does the app collect a child’s name?
The current free experience does not require a child’s name, photograph, school, address, or date of birth.
Can I create an account now?
Not yet. You can still use lessons, practice, games, and free tools. JENECONK will announce accounts only when children and families can use them safely.
How do I report a safety or privacy concern?
Email info@jeneconk.com or call +234 815 400 8438. Include no more personal information than necessary.